How to travel with Wimdu
Leave a review
Why travel with Wimdu?
Save up to 70%
Discover the best deals for popular cities and destinations with our Wimdu WOW Deals - and save up to 70%!
Quality checked apartments
We’re committed to ensuring guests have a quality Wimdu experience. That’s why we introduced our Wimdu Triple Check to verify properties are up to our strict standards.
Huge choice of properties
Choose from over 350,000 city apartments in more than 150 countries worldwide - from Berlin to Beijing, you’re sure to find the perfect accommodation for you.
Thousands of trusted reviews
Over 1 million guests have already stayed over 5 million nights with Wimdu, and we encourage all guests to leave a review after their stay - giving you a better insight into which property to choose.
Free 24/7 Customer Support
Whether it's questions about a property or payment, our multilingual Customer Support Team are happy to help - simply contact us via the Help section.
Hospitality at Wimdu
Our quality standards
To ensure quality, we are carrying out on-site checks on properties. Thousands of properties have already been checked on-site, and more are to follow.
After an initial on-site check, we continue to spot-check properties throughout the year, in order to make sure quality is maintained.
Guests who have stayed at a Wimdu property are encouraged to give an up to date review of accommodation for future guests.
Is my payment securely processed?
Payments are securely processed through encrypted connections. As soon as you submit a booking request, the total cost will immediately be reserved in your account. The amount will only be deducted from your account if the host accepts your request.
How can I contact a host?
Guests can easily contact hosts by using the Wimdu messaging system. Send a message to the host by clicking on the host ‘Contact’ button which is located under the host profile picture on the righthand side of the listing page.
What do I do if my host cancels the booking?
If the host cancels your booking, we will notify you right away. We will assist you in making a new booking or you can choose to have a full refund for your booking.
Where can I find my booking information?
You will receive the host’s contact details and the full address of the property via your ‘Booking Accepted’ email. This information can also be viewed in the ‘My Trips’ section of your User Account.